Our approach to safer play
We are an operator serving the UK market, and we want every visit to stay what it should be: entertainment. This page explains how we think about Jackthepot and responsible play, and what you can do to keep control. Gambling is for adults only, and the legal age is 18+.
Gambling should never be treated as a way to earn money or solve money worries. Think of any stake as the price of an evening out, and only ever play with money you can comfortably afford to lose. If a session stops being enjoyable, that is the moment to stop.
We write this page as plain guidance rather than a promise about specific features. Where you need details about tools on your account, please contact our support team, who can explain what is available to you at the time you ask.
Setting limits that work for you
The most effective protection is a plan made before you start. Decide how much you are willing to spend and how long you will play, then write it down. A limit set while calm is far easier to keep than one argued with yourself mid-session.
Deposit limits are the best-known tool across the industry. They cap the amount you can add to an account over a day, week or month. If you want to use limits with us, ask our support team how to set them up and which options apply to your account.
Time matters as much as money. Set an alarm on your phone, take regular breaks, and step away from the screen between games. Long unbroken sessions are where judgement tends to slip, so build pauses into every visit.
Warning signs to watch for
| Sign | What it can look like |
|---|---|
| Chasing losses | Raising stakes or replaying to win back money you have just lost. |
| Hiding activity | Keeping your play secret or feeling uneasy when asked about it. |
| Borrowing to play | Using credit, loans or money meant for bills and rent. |
| Neglecting life | Missing work, sleep or time with family because of gambling. |
| Restlessness | Feeling irritable or low when you try to cut down or stop. |
Taking a break or stepping away
Sometimes a short pause is not enough. A cooling-off period lets you step back for a set time, while self-exclusion closes access for a much longer stretch. Both are decisions you can make for yourself, and both are worth considering early rather than late.
If you want to take either step, contact our support team and tell them clearly what you need. Our help and FAQ pages explain how to reach us. Once you have asked, avoid looking for ways around the break, because the point is to give yourself real distance.
You can also use independent blocking software on your phone or computer. These tools restrict access to gambling sites across every operator, which can be a useful safeguard if you find it hard to resist the urge to return.
Steps to take if you are worried
Pause your play
Stop the session you are in and log out. Give yourself at least a day before you decide anything else about your gambling.
Review what you have spent
Look honestly at your bank statements and note how much you have staked over recent weeks. Seeing the figure on paper often brings clarity.
Talk to someone
Speak to a friend, a family member or a free UK support service. Saying it out loud takes much of the weight off.
Ask us for help
Contact our support team about limits, a break or self-exclusion. We will point you towards what is available on your account.
Support outside our site
Independent organisations offer free, confidential help to anyone in the UK, at any hour and without judgement. Services such as GamCare, the National Gambling Helpline and BeGambleAware provide advice by phone and online chat. They also help family members who are affected by someone else's gambling.
Please also keep underage access in mind. If children or young people share your devices, use parental controls and keep your login details private. Gambling is strictly for those aged 18+, and protecting younger people is everyone's responsibility.
You can read how we handle your data on our privacy policy page, and our terms explain the rules that apply to your account. Both are linked in the footer of every page.
Responsible gambling questions
What should I do if I think I am gambling too much?
Stop playing and speak to someone you trust. You can also contact a free UK helpline, and our support team can explain which options apply to your account.
Can I set a deposit limit with you?
Limits are one of the main tools for staying in control. Please ask our support team how to set one up and what options are available to you.
How do I take a break or exclude myself?
Contact our support team and say clearly that you want a cooling-off period or self-exclusion. You can also add independent blocking software for wider protection.
What is the minimum age to play?
You must be 18+ to gamble with us. Keep your account details private so that nobody underage can use them.
Where can I find independent help in the UK?
GamCare, the National Gambling Helpline and BeGambleAware offer free, confidential support to players and to their families.
Player safety
Responsible-play resources
Use independent support and limit-setting resources before continuing to any casino offer.
